Fraudsters targeting pensioners with winter fuel payment scams

Pensioners have been urged to ignore texts encouraging them to apply for winter fuel payments.

Fraudsters are sending messages claiming they are processing winter fuel applications, which say they need to apply if they want to get this support.

But winter fuel payments are made automatically and the government doesn’t ask for bank details by text or email.

So if you receive a text like this, don’t engage with it - it’s a scam.

Reports of scam texts on the rise

The government is issuing the warning following a recent surge in the number of reports of scam texts.

In fact, the figure rose by 153% in the last week of September, when compared with the previous week.

The timing is no coincidence, as the first winter fuel payments will be made next month.

“These despicable attempts by criminals to target people are on the rise,” said work and pensions secretary Pat McFadden.

“If you get a text message about winter fuel payments, it’s a scam. 

“They will be made automatically so you do not need to apply.”

If you do receive a scam text, forward it on to 7726.

It’s free of charge and helps phone providers block the numbers involved.

What to do if you think you’ve been scammed

If you’ve already responded to a scam message:

Stop all contact immediately 

Don’t reply further or click any more links.

Contact your bank straight away

Cancel any payments or direct debits you may have set up. 

You can also call 159 - a secure hotline that connects you directly to your bank to report suspected scams.

Report the scam

Contact Action Fraud on 0300 123 2040 or visit actionfraud.police.uk to report the scam online.

Look out for warning signs

Being scammed can have a devastating impact, so it’s worth making sure you know what tactics fraudsters are using and what red flags to look out for.

For more tips and advice, check out our handy guides on how to spot a scam and outsmarting online scammers.