Money Wellness

benefits

Published 24 Sep 2024

1 min read

Parents’ child benefit not paid because of bank’s payment issues

Households who bank with TSB have been experiencing difficulties with crucial payments not being reaching their accounts.

Illustration of upset person on laptop

This morning (24 September), many of the bank’s customers posted on social media that they hadn’t received their child benefit, while others reported missing their salaries.

In response, TSB issued an apology and stated that they are actively working on a solution to ensure payments reach customers as soon as possible.

Posting on X (formerly Twitter), TSB said they were “sorry for this”, adding that they would provide updates when they can.

On X, a woman named Nicola informed HMRC customer service that she had not received her payment.

Customers experiencing problems are being encouraged to reach out to the bank. A spokesperson also reassured that those who have gone overdrawn wouldn’t incur any charges.

This delay follows a similar situation in June, where half a million individuals did not receive their child benefit payment due to a technical problem at HMRC.

The information in this post was correct at the time of publishing. Please check when it was written, as information can go out of date over time.

Read our latest news or check out other popular pages on our website:

More blogs on benefits

View all
A pile of UK £20, £10 and £5 banknotes with £1 coins.
benefits

Compensation for universal credit claimants

Find out if you’re one of 57,000 owed money.

Read more
A branch of jobcentre plus
benefits

Are you among the benefit claimants due thousands in compensation?

13,000 universal credit claimants could be due compensation

Read more
A family with two little boys shopping in the supermarket.
benefits

Food vouchers for families over February half-term

Low-income families could get extra support over the school hols

Read more
Average Customer Rating:
4.9/5
Independent Service Rating based on 10784 verified reviews. Read all reviews