Scammers targeting music fans with fake tickets

The summer concert season is in full swing, with many of the world’s biggest pop and rock acts appearing in a venue near you.

And that’s creating a big opportunity for scammers, who are trying to defraud excited fans by advertising fake tickets.

According to government figures, the amount of money lost in concert ticket scams more than doubled last year to £1.6m.

That’s why Citizens Advice is now calling on music fans to be vigilant and stay safe online.

“Every year, we see examples of people who’ve spent hundreds of pounds on tickets that turn out to be fake, mis-sold or never arrive,” said Jane Parsons, Consumer Expert at Citizens Advice.

“But by following a few simple steps, people can buy with confidence and make sure the only thing they have to worry about is catching the headline act.”

How to stay safe from ticket scams

Recognise the warning signs

Citizens Advice has highlighted several red flags that could suggest a ticket listing is fake, such as:

• vague details, such as unclear refund terms
• sellers saying they’ll “DM you privately” if you ask questions
• low prices
• attempts to push you into a quick sale, such as posts saying “need to sell urgently” and “only one left”

“If it’s too good to be true, then it probably is,” Ms Parsons commented.

Only buy tickets from trusted retailers 

You can’t guarantee you’re getting an actual ticket if you give money to a scammer, so make sure you’re only buying from legitimate outlets. 

“Buy tickets directly from the event organiser, venue, or official artist sites, as this way you’ll know it’s genuine and at the original price,” Ms Parsons said.

Avoid bank transfers

Make sure you’re using a secure means of payment, such as a debit or credit card, or PayPal, instead of a bank transfer.

Don’t let excitement affect your judgement

If a major gig sells out, scammers will try to exploit your desperation to be there regardless of what it could cost.

So if you see someone advertising a ticket on social media, keep a lid on your emotions and be vigilant.

And if a gig does sell out, remember that all is not lost, as tickets often become available closer to the time through legitimate resale sites, such as Twickets.