Those who need to confirm details to get warm home discount urged to act

People in England and Wales who have been sent a letter asking them to confirm their eligibility for the warm home discount have been urged to act before the end of February.

Although most customers in these areas will receive the discount automatically, some have been sent a letter asking them to ring the warm-home-discount helpline on 0800 030 9322 to confirm their details, check they qualify and get the rebate.

Minister for Affordability and Skills Amanda Solloway said:

“We will always act to support the most vulnerable – and this means making sure those most in need are getting the right support.”

What is the warm home discount?

The warm home discount is a £150 reduction on your electricity bill for winter 2023-24 for those most in need. This includes:

• low-income pensioners
• households in England and Wales with high energy costs

How is the money paid?

The money won’t be paid to you – it’ll either be:

• applied directly to your electricity bill between early October 2023 and 31 March 2024
• made available to you as a top-up voucher if you have a prepayment meter

What about in Scotland?

If you live in Scotland and get the guarantee credit element of pension credit, you’ll automatically receive the warm home discount.

But if you live in Scotland and you’re on a low income, you’ll need to apply for the warm home discount. You do this by contacting your energy supplier.