Consumer help
Guides and help from avoiding scams to claiming flight compensation.
Guides
Delayed or cancelled flight? Find out your refund rights
A guide to your rights if your flight is delayed or cancelled
Where to do your banking if your local bank shuts down
Local bank branch closing? Find out where to withdraw cash, talk to someone from your bank, manage your payments and deposit cheques.
How to outsmart online scammers
How do you spot a scam and what should you do if you think you’ve been conned?
Energy scams - how to avoid getting tricked
As gas and electricity bills soar, the number of energy scams has also rocketed.
Money Wellness blogs
bills
17 Apr 2025
Ofgem considers basing energy bills on household income
Wealthier households could pay more.
bills
11 Apr 2025
Phone prices could soar – here’s what’s going on
And how to get a cheap (or free) phone
bills
02 Apr 2025
When should you turn your heating off in spring and tips for staying warm without it
How to stay warm without the central heating on.
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