Bills

Image of a man wrapped up in layers of clothes with a scarf and hat on sat next to a radiator

Answers to your energy bill questions and top tips to help you stay warm for less this winter

Many households are worried about how they'll afford their energy bills this year so we've answered your most frequently asked questions and provided some tips on how to keep warm for less this winter.

bills

Water companies forced to cut customers' bills for poor performance

12 water companies are being forced to cut customers bills after missing key targets. Find out if your supplier’s one of them.

A old man wears extra clothes and drinks a hot drink to try and keep warm in his home

bills

Renters ‘facing £500 hike in energy bills after government u-turn’

Renters are facing having to spend £500 a year more on heating their homes after the government ditches energy efficiency reforms.

Houseboats on a canal in the countryside

benefits

People who missed out on energy bill support ‘should receive money immediately’

A new report has called for £440m of unclaimed energy bill support to be distributed immediately to those who missed out.

bills

Hundreds of thousands of families to make big energy savings under new scheme

A new scheme is set to save 300,000 families up to £400 a year on their energy bills.

Image of a card being put into a prepayment meter

benefits

Energy companies banned from forcibility fitting prepayment meters

Greater protection introduced to protect vulnerable customers from forced prepayment meter practices

An old woman feels how warm her radiator is as she checks her energy bill

bills

Public want cheaper energy for the vulnerable

A survey by EDF has found 77% of Brits are in support of a social energy tariff for vulnerable and low-income households.

bills

Octopus Energy to buy Shell Energy– here’s what it means if you’re a customer

Octopus Energy has announced it plans to buy Shell's household business. What does it mean for you if you're a Shell Energy customer?

bills

Have you been overcharged by Direct Line?

One of the UK's largest insurers is set to pay £30 million compensation for overcharging on customer renewals. Find out if you're affected and how to claim.

An energy smart meter showing that the customer's weekly budget has been exceeded

bills

Energy bills to remain high this winter

The amount suppliers can charge for a unit of gas or electricity will fall slightly in October, but daily standing charges continue to rise.