Money Wellness
British Gas van parked on a residential street
category iconcost of living
category iconrent & utility help
calendar icon13 Nov 2023

British Gas offering up to £250 free credit to struggling customers

Prepayment customers of British Gas who are struggling with energy costs may be able to get up to £250 free credit this winter.

The company has announced it has set aside £20m to help those in difficulty.

How do I apply for the free credit?

You don’t need to apply for the free credit. British Gas will identify tens of thousands of prepayment customers who are struggling and arrange for the credit to be added to their meters.

Wider support package

The £20m scheme is part of a wider £100m support package to help customers through the current cost-of-living crisis.

Other help available includes grants of up to £1,500 through the British Gas Energy Trust, support for small businesses and money for advice centres and charities.

Companies have a duty

Chris O’Shea, CEO of Centrica, the parent company of British Gas said:

“Despite lower energy costs, we know that the cost of living is still a big problem for many households, and customers will still need support this winter.

“Companies have a duty to support loyal customers through difficult times and our £100m support package, the biggest offered by any supplier, means that we can make sure help is available to those who need it most.”

Help from other energy suppliers

If you’re struggling but you’re not a British Gas customer, find out what support other suppliers are offering.

Avatar of Rebecca Routledge

Rebecca Routledge

A qualified journalist for over 15 years with a background in financial services. Rebecca is Money Wellness’s consumer champion, helping you improve your financial wellbeing by providing information on everything from income maximisation to budgeting and saving tips.

Related posts

cost of living

07 Dec 2023

TV licence fee to rise next year

The TV licence will increase by £10.50 from next April. find out what it means for you

cost of living

05 Dec 2023

Help for families who can’t afford Christmas presents for the kids

Millions of households will struggle to afford Christmas presents this year. Here's a list of the charities and organisations who help make sure every child wakes up to a gift from Santa

cost of living

05 Dec 2023

Households buying less veg because of cost of living pressures

Low-income families can’t afford to buy fresh vegetables due to huge price increases. Find out how to get cheap or free fruit and veg

cost of living

05 Dec 2023

Inflation-linked TV licence fee increase could be blocked

£15 increase to the TV licence fee may be reduced due to cost-of-living squeeze

Average Customer Rating:
Independent Service Rating based on 4013 verified reviews. Read all reviews