Dosh dilemma: Jackie’s doorstep ‘charity’ charade

When dog-loving Jackie opened her door to a polite and friendly man collecting for a dog rescue charity, she didn’t hesitate. He was enthusiastic, well-spoken and not at all pushy, just someone trying to help vulnerable animals.

He explained that the charity helped rehome abused and abandoned dogs and asked if Jackie would consider setting up a small monthly donation. Touched by the cause, Jackie agreed and filled in a direct debit form on the spot, providing her bank details.

But a few days later, she started to feel uneasy. She hadn't received a confirmation email or letter, not even a thank-you.

That sinking feeling in her stomach turned into shock when she checked her bank account and saw £150 had been withdrawn by an unknown company.

Jackie had fallen victim to a doorstep scam - a convincing one. Now she wants to know what should she do.

If you’ve been scammed on your doorstep - act fast

• Contact your bank immediately. Ask them to block any further payments to the suspicious source. Request a chargeback or dispute the transaction if possible.
• Report the scam to Action Fraud.
• Contact Citizens Advice. They’ll guide you on next steps and pass your case to Trading Standards.
• Report to the police if needed. If you feel threatened or unsafe, call 999. For non-urgent reporting, dial 101.

How to protect yourself from doorstep donation scams

Ask to see ID

Genuine charity workers should carry official identification, including:

• the charity’s name and registration number
• a photo ID
• a fundraiser reference number

If they can't show this, don’t engage.

Verify the charity before giving

Don’t rely on what they say. Instead:

• look up the charity on the Charity Commission (England and Wales)
• or the OSCR (Scotland)
• use official contact details, not ones given to you by the person at the door

Don’t be pressured

Scammers may try subtle pressure tactics, such as:

• saying “every minute counts” or “we’re just trying to hit our target”
• telling you that “it’s only a small amount monthly”

Real charities will never pressure you to make a decision on the spot.

Never hand over bank details at the door

It’s safer to:

• take a leaflet
• go online yourself to donate through the official website if you’re interested

It’s okay to say no and shut the door

You’re not being rude if you say no and shut the door, you’re protecting yourself.

If you're unsure or feel uncomfortable, politely ask them to leave. You can also place a ‘no cold callers’ sign near your door.