Final letters about universal credit migration being sent out – here’s what you need to know

If you haven’t received a letter from the Department for Work and Pensions (DWP) about your benefits moving to universal credit, keep an eye on your post, as final notice letters are going out this month.

What is managed migration?

The DWP is gradually replacing older benefits with universal credit (UC), a single monthly payment that rolls several benefits into one.

The benefits being phased out include:

• tax credits
• housing benefit
• income support
• jobseeker's allowance
• income-related employment and support allowance (ESA)

If you’re still receiving one or more of these, you’ll be moved to UC as part of what’s called managed migration.

Almost eight million people in the UK claim UC, a benefit for those in and out of work on a low income.

The migration process started in July 2022 and the DWP wants it to be complete by March 2026.

What happens when you get a letter?

If you receive a migration notice:

• you’ll have three months to switch to universal credit
• don’t ignore it - if you miss the deadline, your current benefits could stop

Need help?

If you’re unsure what to do or need support making the switch, help is available:

• contact the DWP directly
• contact your local Jobcentre

If you think you might be missing out on benefits, we can check you’re claiming everything you’re entitled to. So get in touch or try our benefits calculator. 

How to claim universal credit

There are a few ways you can apply:

• online
• by phone at 0800 169 0328
• in person at your local jobcentre

Once you’ve applied, it usually takes about five weeks to receive your first payment. After that, you’ll keep receiving it unless your circumstances change.

Want to improve your chances of a smooth application?

Read of our article on how to increase your chances of a successful universal credit claim.