Good news for pet owners as vet prescription fees to be capped

Measures to prevent pet owners from paying over the odds for veterinary services have come into force.

What’s changing?

Under the new rules from the Competition and Markets Authority (CMA):

• written prescription fees from vets will be capped at £21
• practices must publish a complete price list for standard services
• vets will have to give customers a written estimate in advance for any treatment expected to cost £500 or more
• clients must be told if cheaper medicine is available online
• vets must be clear if they’re independent or part of a large group

A price comparison website will also be introduced so pet owners can compare prices more easily.

"The changes that are being required are changes that will help inform pet owners about prices," said Martin Coleman of the CMA.

Practices now have up to 12 months to implement the changes.

Abi’s story

After leaving an abusive relationship, where money was tightly controlled, Abi tried to rebuild her life by training to become a teacher in hairdressing and barbering.

She used her credit card to buy equipment she needed to get started, but it was vet bills that tipped her into serious financial problems.

Abi rescues animals, and one rescue cat led to treatment bills that quickly mounted.

Although the cat was insured, the insurance company failed to pay out as promised, and Abi wasn’t given a clear breakdown of costs at the start.

So to cover initial costs, Abi turned to buy now, pay later products.

“Each vet can charge what they want,” she said.

“Vets should have a set amount to charge so they can't charge what they feel like, because even working people can't afford it.”

So these new rules will be good news for people who find themselves in a similar situation, as costs will be much clearer from the outset.

Find out more about Abi’s story here.

How can I keep vet bills down?

If you’re worried about the cost of taking your pet to see a vet, there are some practical steps you can take.

Speak to your vet

Tell your vet that money is tight right now.

They might suggest alternative treatments or help you find ways to cut costs, such as payment plans that fit your budget.

Just make sure to choose interest-free plans and always read the fine print. 

Low-cost vet clinics

Some practices and non-profit clinics offer more affordable care. 

So find out what’s available and ask about discounts. 

Online pharmacies

Vet practices don’t have a standard price for prescriptions, so prices can vary. 

But you don’t have to buy the medication directly from the vet. 

Instead, you could look for online pet pharmacies in the UK that offer prescriptions for less. 

Do your own research

Check symptoms online with sites like VetHelpDirect to see if you can handle a minor issue yourself. 

But if you’re unsure or worried about your pet’s health, always consult a vet.

Get pet insurance

Pet insurance starts from around £10 a month, offering peace of mind if something goes wrong.

Look for the best deal based on your pet’s breed and age. 

Charity support for vet bills 

Don't forget there are also charities that can help, such as:

• Cats Protection - offers means-tested financial help for neutering, spaying and microchipping cats
• Dogs Trust - provides subsidised treatment of up to £350 for dogs that need emergency care
• PDSA - gives free or subsidised treatment to pet owners who meet certain criteria, including owners that receive means-tested benefits

Can I get help with vet bills on universal credit? 

Yes, you can get help with vet bills if you’re claiming universal credit.

Some charities will use your benefits status to determine if you’re eligible for financial support.