Millions of households face higher water bills – here’s how you can cut yours

Around 15m households across England are set to pay more for their water than previously expected.

If you’re one of them, you might be wondering why prices are rising, and what you can do to keep your water bill under control.

The good news is, there are practical steps you can take to reduce your costs and get support if you’re struggling.

Why are water bills going up?

Five water companies - Anglian, Northumbrian, Southern, Wessex and South East – asked for permission to increase bills by more than was originally approved by the regulator Ofwat.

They argued that higher funding is needed to improve infrastructure, help reduce pollution and modernise older systems.

An independent panel appointed by the Competition and Markets Authority (CMA) agreed to allow a higher increase, though not quite as much as the companies requested.

How much will bills rise and when?

The CMA’s decision is still provisional, with a final ruling expected by December or early next year. If confirmed in December, the new pricing could start from April next year. If delayed, the increase may not come into effect until the following year.

Here’s what it means for you:

• bills could rise by an average of 3%, around £12 more per year by 2030
• your actual bill will depend on how much water you use

Worried about paying your water bill?

If you're finding it hard to keep up with payments, help is available. Water companies offer a range of support schemes that could make your bill more manageable.

Social tariffs

You could qualify for a lower bill if you’re on a low income or receiving certain benefits. Each water company has its own criteria, so it's best to:

• contact your water provider directly to see if you’re eligible
• ask about social tariffs and how to apply

Payment plans

If you need to spread the cost of your bill, your provider might be able to set up a payment plan that works for you.

Contact your provider directly to discuss how they can help.

WaterSure

If you use lots of water because of a medical condition or having three or more school-age children, you may be eligible for the WaterSure scheme.

If you qualify, your bill could be capped at the average for your area.

To qualify, you’ll need to have a water meter and receive certain benefits, such as:

• income-based jobseeker’s allowance
• income support
• income-related employment and support allowance
• universal credit
• housing benefit
• pension credit
• working tax credit
• child tax credit (at a higher rate than the family element)

Priority Services Register

Over 6.6 million people are registered on the Priority Services Register (PSR).

PSR is a free service that provides extra support to anyone who may need extra help, including older adults, those with health conditions, or people with disabilities.

While it doesn't directly reduce bills, it ensures you receive tailored help.

Consumer Council for Water

The Consumer Council for Water (CCW) provides free advice on dealing with water companies and can help if you're experiencing difficulties.

They also offer resources on affordability and support schemes.

Visit CCW to see if they can help.

Contact your water company

Water isn't a priority debt because providers can't cut off your water supply, but they still matter. If you're falling behind with payments, contact your water provider as soon as possible. They can help you find the right support for your situation.

Easy ways to save on your water bill

Small changes at home can lead to real savings. Here are some simple tips:

• get a water meter – you might save money if you use less than average
• fix drips and leaks – even a small leak can waste a lot of water over time
• change how you use appliances – only run dishwashers and washing machines with full loads
• use water-saving gadgets – many are free from your water company

Free debt support

If you're having trouble with water bills, the chances are you're behind on other bills too.

If you’re struggling with debt, we can help. We can also make sure you’re claiming all the financial support you’re entitled to.