New rules for vets could save pet owners money

Vets may soon have to be more transparent on what they charge so pet owners don’t pay over the odds.

According to the Competition and Markets Authority (CMA), average vet prices rose by nearly two-thirds (63%) between 2016 and 2023.

So the government is consulting on proposals which could help people get the best value when their pet needs treatment.

What’s being proposed?

Under the new plans, vets will have to:

• publish comprehensive price lists
• tell people about different treatment options and if costs change
• have an official operating licence
• be clear if they’re independent or part of a large group

A fairer complaints process is also be proposed, so customers have an easier and more effective way to raise concerns about treatment.

Change urgently needed, says Which?

Consumer group Which? has welcomed the proposals and called for them to be put in place as soon as possible.

“The current regulation is decades out of date and oversight of veterinary businesses, not just individual vets is urgently needed,” said director of policy and advocacy Rocio Concha.

However, she said the government must go further and implement a mandatory ombudsman scheme.

This, she stated, should have the power to make “binding judgements” about customer complaints and act against vets or vet practices that are falling short.

Animal welfare minister Baroness Hayman added that the government is “focused on making vet services work better for families”.

“Pets are part of the family and owners deserve clear information, fair treatment and confidence in the care their animals receive,” she commented.

How can I keep vet bills down?

It may be some time before these proposals are actually put in place.

But if you’re worried about vet bills right now, there are a few steps you can take.

Speak to your vet

Let your vet know if you’re struggling financially.  

They might suggest alternative treatments or help you find ways to cut costs. 

Low-cost vet clinics

Some practices and non-profit clinics offer more affordable care. 

Research what’s available and ask about discounts. 

Online pharmacies

Vet practices don’t have a standard price for prescriptions, so prices can vary. 

But you don’t have to buy the medication directly from the vet. 

Instead, you could look for online pet pharmacies in the UK that offer prescriptions for less. 

Do your own research

Check symptoms online with sites like VetHelpDirect to see if you can handle a minor issue yourself. 

But if you’re unsure or worried about your pet’s health, always consult a vet.

Get pet insurance

Pet insurance starts from around £10 a month, offering peace of mind if something goes wrong. 

Look for the best deal based on your pet’s breed and age. 

Payment plans

Ask if your vet offers payment options that fit your budget. 

Make sure to choose interest-free plans and always read the fine print. 

Charity support for vet bills 

Don't forget there are also charities that can help, such as:

• Cats Protection - offers means-tested financial help for neutering, spaying and microchipping cats
• Dogs Trust - provides subsidised treatment of up to £350 for dogs that need emergency care
• PDSA - gives free or subsidised treatment to pet owners who meet certain criteria, including owners that receive means-tested benefits

Can I get help with vet bills on universal credit? 

Yes, you can get help with vet bills if you’re claiming universal credit.

Some charities will use your benefits status to determine if you’re eligible for financial support.