New rules for vets will help pet owners save money

Vets will have to be more transparent on what they charge so pet owners don’t pay over the odds.

At the moment, less than 40% of practices have prices on their websites, but these lists often aren’t comprehensive and can be hard to find.

So under new rules from the Competition and Markets Authority (CMA), practices must publish a complete price list for standard services.

This must include everything from consultations and common procedures to diagnostics and written prescriptions.

What else is changing?

Many practices currently charge £30 or more for each written prescription.

So written prescription fees will be capped at £21 for the first medicine and £12.50 for any additional medicines.

Pet owners must also be told they can have a written prescription that could save them money.

Nearly three-quarters (70%) of pet owners currently purchase long-term medication from their vet practice, even though many could save around £200 if they bought it online.

In addition, vets will have to give customers a written estimate in advance for any treatment expected to cost £500 or more, and be clear if they’re independent or part of a large group.

A price comparison website will also be introduced so pet owners can compare prices more easily.

“Too often, people are left in the dark about who owns their practice, treatment options and prices,” said Martin Coleman, chair of the independent Inquiry Group.

“Today’s reforms will make a real difference to the millions of pet owners who want the best for their pets, but struggle to find the practice, treatment and price that meets their needs.”

The new reforms will start coming into force later this year.

Abi’s story

When Abi came to Money Wellness, she owed around £13,000.

After leaving an abusive relationship, where money was tightly controlled, she became a single parent to three children and her income became uncertain.

Abi returned to training to become a teacher in hairdressing and barbering and used her credit card to buy the equipment to get started.

But it was vet bills that tipped her into deeper financial problems.

Abi rescues animals, and one rescue cat led to treatment bills that quickly mounted.

Although the cat was insured, the insurance company failed to pay out as promised, and Abi wasn’t given a clear breakdown of costs at the start.

So to cover initial costs, Abi turned to buy now, pay later products.

“Each vet can charge what they want,” she said.

“Vets should have a set amount to charge so they can't charge what they feel like, because even working people can't afford it.”

These new reforms will be good news for people in a similar situation to Abi, as making costs clearer from the outset will help them avoid this kind of stress and uncertainty.

Find out more about Abi’s story here.

How can I keep vet bills down?

It may be some time before these proposals are actually put in place.

But if you’re worried about vet bills right now, there are a few steps you can take.

Speak to your vet

Let your vet know if you’re struggling financially.  

They might suggest alternative treatments or help you find ways to cut costs. 

Low-cost vet clinics

Some practices and non-profit clinics offer more affordable care. 

Research what’s available and ask about discounts. 

Online pharmacies

Vet practices don’t have a standard price for prescriptions, so prices can vary. 

But you don’t have to buy the medication directly from the vet. 

Instead, you could look for online pet pharmacies in the UK that offer prescriptions for less. 

Do your own research

Check symptoms online with sites like VetHelpDirect to see if you can handle a minor issue yourself. 

But if you’re unsure or worried about your pet’s health, always consult a vet.

Get pet insurance

Pet insurance starts from around £10 a month, offering peace of mind if something goes wrong.

Look for the best deal based on your pet’s breed and age. 

Payment plans

Ask if your vet offers payment options that fit your budget. 

Make sure to choose interest-free plans and always read the fine print. 

Charity support for vet bills 

Don't forget there are also charities that can help, such as:

• Cats Protection - offers means-tested financial help for neutering, spaying and microchipping cats
• Dogs Trust - provides subsidised treatment of up to £350 for dogs that need emergency care
• PDSA - gives free or subsidised treatment to pet owners who meet certain criteria, including owners that receive means-tested benefits

Can I get help with vet bills on universal credit? 

Yes, you can get help with vet bills if you’re claiming universal credit.

Some charities will use your benefits status to determine if you’re eligible for financial support.