New smart meter rules: could you be compensated?

The government has introduced new rules for energy suppliers as of today (10 March). These rules could mean compensation for households experiencing smart meter problems.

What are the new rules?

Currently, 92% of smart meters work correctly, but some households have faced delays getting meters fixed when they don’t operate in smart mode.

One new requirement is the 90-day repair rule:

• Energy suppliers now have no more than 90 days to fix a faulty smart meter.
• If they fail to meet this deadline, they could face fines and action from the government and energy regulator Ofgem.
• If you experience a smart meter issue, you may be eligible for £40 compensation.

Other key changes:

• Suppliers must replace all smart meters still using 2G or 3G before these networks are switched off by 2033.

What’s a smart meter?

A smart meter is a digital device that automatically records your gas and electricity usage and sends it directly to your energy supplier.

Benefits include:

• No need to submit meter readings manually.
• More accurate bills, based on real usage rather than estimates.
• An in-home display showing near real-time energy use and cost, helping you spot energy-hungry habits and save money.

Downsides to consider

If you’re worried about being moved onto prepayment, you may want to think carefully. Once you have a smart meter, your energy supplier can switch it to prepayment mode without your agreement and without anyone needing to visit your home.

How to get a smart meter

• contact your energy supplier directly

• installation is free and arranged at a convenient date

• installation usually takes 1 - 2 hours
• the engineer will show you how to use the in-home display before leaving

What to do if you’re struggling to pay your energy bills

If you’re struggling to keep up with energy costs, contact your supplier. 

They might be able to offer:

• grants
• payment plans
• advice on managing your account

It could also be worth joining the Priority Services Register for extra support.

Try to save energy

Small steps such as turning down your thermostat by one degree, not overfilling the kettle and bleeding your radiators could help you cut your energy usage - and in turn, bring your bills down.

We’ve put together a list of 50 smart energy-saving tips to help you get started.