Money Wellness
Man in a wheelchair fills in an application on his phone
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calendar icon08 Aug 2023

New system could speed up essential benefits payments

The Department for Work and Pensions (DWP) is trialling the use of online applications for new personal independent payment (PIP) claims.

Currently, people ring the PIP helpline and they are sent a form asking them about their condition. Once they’ve filled in the form, they have to return it by post.

The trial

Under the new trial, 60 new claimants a day who call the helpline are given the option to apply online.

This could eventually see thousands of sick and disabled people receive essential payments more quickly.

DWP expects to widen the availability of the online option over the coming months to include people:

  • applying on behalf of a claimant
  • with a Welsh or Northern Ireland postcode
  • applying under special rules because they're nearing the end of life
  • with a previous or existing PIP or disability living allowance claim
  • without a national insurance number
  • living in Jersey or Guernsey 

What is PIP?

PIP can help with extra living costs if you have both:

  • a long-term physical or mental health condition or disability
  • difficulty doing everyday tasks or getting around because of your condition

Find out more about PIP including eligibility conditions.

Or ring the helpline on 0800 917 2222.

Other changes to PIP

This month also saw the introduction of a light-touch PIP review. A new simplified form is now being used to assess long-term claimants' eligibility for the benefit. Read more about this and other changes that might affect your finances in August.

Avatar of Rebecca Routledge

Rebecca Routledge

A qualified journalist for over 15 years with a background in financial services. Rebecca is Money Wellness’s consumer champion, helping you improve your financial wellbeing by providing information on everything from income maximisation to budgeting and saving tips.

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