Samaritans Awareness Day: Supporting you and each other

Money worries are rarely just about money. 

They’re often tied to much deeper, more complex challenges, so when we need help, it’s hard to know where to turn.

But help is available.

Today is Samaritans Awareness Day, so we wanted to shine a light on the work we do in partnership with this great charity.

The Samaritans don’t just support our customers - they help our own advisers too.

24/7 support

We’re proud to work closely with the Samaritans, who offer round-the-clock emotional support for anyone who needs to talk.

While we’re here to help with your money worries, sometimes you might need a little extra support with your mental or emotional wellbeing. 

That’s completely okay - and we’re here to help you find the right place to turn.

If you ever feel like you need someone to talk to about anything you're facing - not just money - we can help refer you.

Alternatively, you can reach out to the Samaritans directly, 24/7, by calling 116 123 for free.

Listening without judgment

Our advisers are here to offer practical and confidential support for anyone struggling with their money.

But their role goes beyond just talking numbers.

Every single day, our advisers hear heart-breaking stories from people going through hard times.

And they’re often the first person a customer has opened up to about their financial situation.

Helping people is a privilege, but it can take its toll, so we’re committed to making sure our advisers are properly supported too.

That’s why we’ve teamed up with the Samaritans to deliver specialist resilience training, so our team know how to look after their own mental health.

This means they can carry on providing compassionate and practical support to the people who turn to us for help - and care for themselves at the same time.

Whether you're dealing with debt, mental health struggles, or just need someone to talk to, you're not alone.

Help is always there whenever you need it.