Vets should publish price lists, says competition watchdog

Vets should be more transparent on pricing so pet owners don’t pay over the odds, a watchdog has said.

According to the Competition and Markets Authority (CMA), average vet prices rose by nearly two-thirds (63%) between 2016 and 2023.

That’s well above the rate of inflation, but it’s not the only issue that's been hitting pet owners in the pocket.

The CMA says people often don’t know how much commonly used services actually cost and have no effective way to compare vet prices.

In addition, it’s concerned that many aren’t getting written estimates for courses of treatment that can sometimes cost hundreds or thousands of pounds.

The CMA also pointed towards a disparity between what large vet groups and independent vets are charging.

Figures from the watchdog show that pet owners pay 16.6% more on average at large vet groups than at independent vets.

Watchdog calls for new system

The CMA has recommended that vets should be forced to:

• publish comprehensive price lists
• be clear if they’re part of a large group
• make it easier for pet owners to access cheaper medicines online
• cap the price of providing prescriptions at £16
• automatically provide pet owners with a written prescription so they can buy a medicine elsewhere if it’s likely to be needed frequently
• give pet owners clear price information when they’re choosing a treatment, with prices in writing for treatments over £500 and itemised bills

The CMA has also called on the Royal College of Veterinary Surgeons to improve its 'Find a Vet' website so it includes pricing data.

“Pet owners are often left in the dark, not knowing whether their practice is independent or part of a chain or what a fair price looks like,” said the CMA’s Martin Coleman.

“Our proposals would enable pet owners to choose the right vet, the right treatment, and the right way to purchase medicine - without confusion or unnecessary cost.”

Which? backs CMA recommendations

Consumer group Which? has welcomed the proposals and called for them to be implemented as soon as possible.

Sue Davies, head of consumer protection policy, said this would help to restore consumer confidence in vet services.

“Millions of UK households feel that their pets are part of the family,” she commented.

“But many pet owners have been exposed to bad practices like unclear pricing, potentially excessive or unnecessary charges and no independent route for resolving their complaints.”

How can I keep vet bills down?

If you’re worried about vet bills, there are a few options open to you.

Talk to your vet

Be upfront about your financial situation. 

Vets might suggest alternative treatments or help you find ways to reduce costs. 

Low-cost vet clinics

Some practices and non-profit clinics offer more affordable care. 

Shop around and ask about discounts. 

Online pharmacies

Unlike the NHS, vet practices don’t have a standard price for prescriptions, so prices vary. 

But you don’t need to buy the medication directly from the vet. 

There are a number of online pet pharmacies in the UK that offer prescriptions for less. 

Do your own research

Check symptoms online with sites like VetHelpDirect to determine if you can handle a minor issue yourself. 

But always consult a vet if you’re unsure or concerned. 

Pet insurance

Pet insurance starts from around £10 a month, offering peace of mind if something goes wrong. 

Shop around for the best deal based on your pet’s breed and age. 

Payment plans

Ask if your vet offers payment options that fit your budget. 

Make sure to choose interest-free plans and always read the fine print. 

Charity support for vet bills 

Don't forget there are also charities that can help, such as:

• Cats Protection - offers means-tested financial help for neutering, spaying and microchipping cats
• Dogs Trust - provides subsidised treatment of up to £350 for dogs that need emergency care
• PDSA - gives free or subsidised treatment to pet owners who meet certain criteria, including owners that receive means-tested benefits

Can I get help with vets bills on universal credit? 

Yes.

Some charities will use your universal credit status to determine eligibility for financial support.