Rent & utility help
Help for tenants and support with household bills
Guides
Find out if you're eligible for capped water bills under the WaterSure scheme
A guide on what to do if you fall behind with your water bill payments
A guide on the action energy suppliers can take if you fall behind with your payments and how you should deal with energy arrears
A guide on what happens if you don’t keep up with your council tax payments and how to deal with the situation.
A guide for private, council and housing association tenants on what to do if you're facing eviction
Money Wellness blogs
debt advice
20 Sep 2023
Married at First Sight UK returned to our screens this week. To celebrate its return, we've looked at the best way to speak to a new partner about debt
debt advice
18 Aug 2023
A new study highlights people aren't confident in making financial decisions. Worryingly, 17% wrongly believed seeking free debt advice would impact their credit score - it won't. Here we clear up some myths and roundup what extra money support is available if you're struggling
debt advice
27 Jul 2023
The Gambling Commission is calling for people to have their say on proposed changes to gambling laws to make them fairer for all
debt advice
20 Jul 2023
With just days to go until Consumer Duty comes into effect, we take a look at the changes and what it’ll means for you as a customer
debt advice
10 Jul 2023
We were invited to speak at two big events last week to help highlight the extra support some customers may need when they find themselves struggling with problem debt
debt advice
29 Jun 2023
Some of our advisers recently took part in Samaritans resilience training to support their own mental wellbeing wellbeing