Money Wellness
Image of the NewDay team who listened to the talks
category icondebts
category iconMoney Wellness
calendar icon10 Jul 2023

Money Wellness highlights support needs of vulnerable customers in debt

On Monday (3 July), Sebrina McCullough, our head of external relations, spoke at an event organised by New Day.

NewDay specialises in helping people access credit responsibly. They wanted to highlight the signs of vulnerability its colleagues should be looking out for when speaking to customers so they can offer more help to those who need it.

We spoke alongside Christians Against Poverty, Cowry Consulting, Experian, PayPlan, STAMMA, StepChange Debt Charity and Legal & General.

Later in the week, Sebrina also spoke on a panel at Credit Connect’s Credit & Collections Technology Think Tank. Again, raising awareness about the additional support some people might need when it comes to their finances.

We were delighted to have been involved in both of these events. We’re committed to making sure that every person we speak to receives the best care, help and advice to suit their individual circumstances.

There’s no set definition of a vulnerable person. It could be someone who:

  • experienced a recent bereavement
  • suffers from poor mental health
  • has a long-term or terminal illness
  • has dementia or a brain injury
  • has a learning disability
  • is going through a relationship breakdown
  • has an addiction
  • has difficulty communicating e.g. reading or speaking on the phone
Avatar of Caroline Chell

Caroline Chell

Caroline has worked in financial communications for more than 10 years, writing content on subjects such as pensions, mortgages, loans and credit cards, as well as stockbroking and investment advice.

Related posts

debts

21 Jun 2024

Unsecured household debt set to rise by £1,600 this year

The TUC has predicted a steep rise in unsecured household debt.

debts

17 Jun 2024

Sir Bradley Wiggins is declared bankrupt. Find out about bankruptcy and what it means for your money

Sir Bradley Wiggins, the eight-time Olympic medal winner, has been declared bankrupt after falling into financial difficulty.

debts

24 May 2024

HSBC fined millions for poor treatment of customers in financial difficulty

HSBC has been fined more than £6m for failing to help struggling customers. Find out how lenders are supposed to help if you're experiencing financial difficulties.

debts

20 May 2024

DRO numbers reach record high after fee scrapped

New figures show scrapping the DRO fee has resulted in more people getting crucial debt help. We're now asking the government to go a step further to help domestic abuse survivors in debt.