Kindness When I Really Needed It
This is a rewrite of the feedback I originally sent Money Wellness, with the names removed so I could broaden my praise to everyone. So please forgive any slightly clunky rewording. :-)
I just wanted to sing the praises of the people at Money Wellness who contacted me regarding my financial situation and DRO application.
They were so kind, thoughtful, understanding, and genuinely (super) human.
To be honest, I’ve been feeling overwhelmed by *everything* for quite some time now (separate from the call itself) and found myself getting quite emotional during pauses in our chat. I think there was a fair bit of catharsis in finally trying to get something fixed!
I’m aware I probably didn’t make things easy at times, as some of my answers were more than a little rambling, unclear, and panicked. I was trying very hard not to misrepresent or exaggerate anything for sympathy, which probably made my answers even more tangled!
But despite my best efforts to work myself up with overwrought blah-blah-blahs, Money Wellness did an incredible job of putting me at ease while also clearly explaining the information and considerations I needed to take into account. There is so much stress, future worry, and personal shame wrapped up in already complicated situations like this, and they navigated it like pros. I felt really taken care of by people who sincerely wanted to help.
So please give the MW team a raise, a professional fist bump, or even a cape to wear as part of their work uniform moving forward. They deserve constant applause for the work they do, and I really appreciate their support and continued patience with me.
As a representative of the important work Money Wellness does, the rep I spoke to really embodied the good that they all do. Please pass on my sincere thanks to them (again), and give the rest of your organisation a group hug for your combined efforts at the same time.
I feel like a weight has been lifted from my wallet, and I’m no longer quite so scared to face the hungry moths hiding inside. Silly metaphor aside, I cannot possibly thank you all enough, which is why this grateful review may read a little much??
Money Wellness have already made a significantly positive impact on my life and future well-being.
Matthew - 01 Sep 2026