Money Wellness

How to outsmart online scammers

Whether you’re looking for love, shopping or applying for a job online, there’s always a risk of getting scammed. Over £1.2bn was stolen through fraud in the UK in 2022, the equivalent of £2,300 every minute, according to UK Finance.

This figure is set to rise in 2023, with con artists looking for opportunities to make extra money as the cost of living continues to increase.

So, how do you spot a scam and what should you do if you think you’ve been conned?

Man on sofa using a mobile phone

Five common ways scammers target you online

Online scams range from the unsophisticated classics – like the Nigerian prince offering you millions to help him out – to the advanced and highly targeted. We’ve pulled together a list of five of the most common ones to be aware of.

Romance scams and fake online dating profiles

Romance scams involve criminals creating fake profiles on online dating sites or apps with the hope of preying on your vulnerabilities and creating a quick emotional connection they can profit off. For example, in military romance scams, fraudsters pretend to be stationed far away and unable to meet in person.

But that won’t stop them from quickly building an online relationship and telling you they love you. Once a scammer has you ‘hooked’ in an online relationship, they’ll start asking you to send them money, gift cards, or expensive gifts. If you catch on, they’ll delete their accounts and vanish.

Messages claiming to be from someone you know

Sometimes fraudsters will send emails, texts or social media messages claiming to be someone you trust.

The scammer might impersonate your boss and ask you to send them your work login information or they might pretend to be one of your children who has lost their phone and needs you to transfer them some money.

If you send money, that’s a quick win for the scammer. And sending information – like account passwords or credit card numbers – may allow criminals to steal your identity. Clicking on a link sent by a con artist may download malware or ransomware onto your device.

Online shopping scams

There are various types of online shopping scams, so it’s best to keep your wits about you before paying for goods, even from generally trusted platforms such as Amazon.

In one common type of online shopping scam, a seller offers luxury goods at a steep discount – usually over social media sites like Instagram, Facebook or Snapchat (often using hacked accounts to avoid detection). But even though you receive a confirmation email and payment is taken from your account, nothing shows up. Or if it does, it’s not what you thought you were paying for.

Crypto scams

With tales of people becoming overnight millionaires after investing in cryptocurrency such as Bitcoin, the industry has become a rich hunting ground for scammers - nearly 15 scams are attempted every hour.

One type of cryptocurrency scam involves someone tricking you into giving them access to your online wallet and stealing your coins. Recently, there has also been a surge in fraudulent crypto recovery services, where scammers claim to help you recover lost crypto but really steal even more.

In other scams, you might get contacted by someone claiming to have insider information about something called a new initial coin offering (ICO). This involves you investing in a new coin, but after an initial rise in value, the coin’s worth plummets and you’re left out of pocket while the scammers get out at the top. Be especially careful if you regularly use Telegram, as crypto scams have been running rampant on the platform for years.

Social engineering attacks

Nearly every type of online scam relies on a form of social engineering.

Social engineering involves taking advantage of your emotions to manipulate you into giving up money or sensitive information that can be used for identify theft and fraud.

One of the oldest examples is the Nigerian prince scam. In this fraud, a ‘prince’ sends an emotional plea for help.

If you can help, he says he’ll be able to remove vast sums of money from his home country and he offers to reward you with a percentage. All you need to do is wire him money to cover the legal costs or pay for bribes.

Any message like this is a scam and should always end up in the trash.

Money worries? Get free debt advice today

Or learn how Money Wellness can help with free debt advice.

All our debt advice is free. Some solutions are free. For others, there’s a fee.

Get started

Ten warning signs you’re dealing with a scammer    

They use authority to build trust 

Online scammers use organisations and names you trust to encourage you to lower your guard. Be wary of anyone who messages you out of the blue and claims to be from the government or a major company.

They prey on your emotions

Online dating scams are one of the best examples of a scam that preys on your emotions. A scammer will quickly tell you they’re ‘falling in love’. The same goes for veterans’ charity scams, where fraudsters claim to be victims in need.

They create a sense of urgency

Online scammers try to get you to act quickly before you realise what they’re up to. They’ll often create a sense of urgency so you don’t have time to check any of their claims.

They're threatening and aggressive

Threats are another way online scammers convince you to do what they say e.g. pretending to be from the police and claiming that you’ll be arrested if you don’t do as they ask.

They contact you unexpectedly 

If you receive any messages, phone calls, or emails from someone you don’t know, check they are who they say they are by contacting the business/ organisation they’re claiming to be from directly.

They ask for sensitive information

If someone contacts you claiming to be from your bank and asks for your PIN or online password to ‘secure’ your account, the chances are it’s a scammer. Your bank will never do this.

They overpay for goods or services

It’s also possible to be scammed if you’re selling online. Sometimes, someone will claim to have mistakenly sent you more than you’re asking for. They’ll then send a fake PayPal receipt and ask for you to send back the overpayment along with their product.

They offer something that seems too good to be true 

Scammers use our desire to find a good deal against us. If something seems too good to be true, there’s a good chance someone’s trying to scam you.

A loved one acts in an unusual way

Online scammers will sometimes impersonate friends or family. Don’t trust a message just because it comes from an account you recognise or appears to be from a loved one. If the person is acting slightly out of character and especially if they’re contacting you from a number/account you don’t know, stop and find a way to check the message is genuine.

They ask you to use unusual payment options

Most online payment options offer protection against scammers. If someone pushes you to pay them through an untraceable or non-reversible option, it could be a scam. This includes wire transfers, gift cards, and cryptocurrency.

I think I’ve been scammed. What should I do?

What you need to do depends on exactly what’s happened. But the three key things you need to do are:

  • protect yourself from further risk
  • check if you can get your money back
  • report the scam

If you’re in danger

If you feel threatened at any point, report this to the police immediately by calling 999.

If you’ve given the scammer access to your computer

Sometimes scammers ask to access your computer so they can control it remotely e.g. they might pretend to be from your internet provider and say they need to deal with a technical problem.

The scammer might infect your computer with a virus, or steal passwords and/or financial information. If this happens to you:

  • reset passwords
  • let your bank know your financial information might have been stolen
  • make sure you update your anti-virus software

You could also get an IT professional to check your computer.

If you transferred money to the scammer in the last 24 hours

Tell the police immediately by calling 101.

If you think your account details or PIN have been stolen

Contact your bank immediately so they can protect your account.

After you’ve told your bank about the scam, keep an eye on your bank statement and look out for any unusual transactions. Also check your credit report to see if there are any applications for credit you don’t recognise.

If you think your passwords could have been stolen

Change your passwords as soon as possible. If you’ve used the same passwords on any other accounts, you should change these too.

Make sure you create a strong password e.g. using numbers and special characters.

Some sites let you add extra security to your account. This is known as ‘two factor authentication’.

If you think one of your accounts has been hacked

If a scammer has stolen your passwords, they could hack into your email, social media or online bank accounts. If you’re worried about this, you can find out what to do from the National Cyber Security Centre.

Can you get your money back?

If you’ve lost money because of a scam, there might be things you can do to get it back. What you should do, and whether you’ll get a refund, depends on what happened.

Contact your bank immediately if there’s a payment you don’t recognise – this is known as an ‘unauthorised transaction’, or you’ve used your debit card and more money was taken than you expected.

Explain what’s happened and ask if you can get a refund. If you’re not happy with how the bank deals with your claim, you should make an official complaint to them. Find out how to do this by checking their website.

If it’s eight weeks since you complained, and you haven’t got your money bank, contact the Financial Ombudsman. You can also contact the ombudsman if you’ve had a letter from the bank saying it’s not going to take any action. This is known as a financial response letter.

If the ombudsman decides you’ve been treated unfairly, it’s got legal powers to put things right.

Sadly, not all money lost through scams can be reclaimed. If you’ve been left in debt following a scam, get in touch with us and we’ll help you with free debt advice and support.

Woman on phone asking a question

Who should you report a scam to?

It’s a good idea to report a scam – even if you’ve got your money back – as it can prevent it happening to someone else.

Don’t be embarrassed about reporting a scam – scammers are clever and anyone can fall for a scam.

You can report the scam to Citizens Advice who pass all the information on to Trading Standards and they’ll decide whether to investigate or not. Depending on what they find, they can take legal action against the scammers or stop them operating.

All scams should also be reported to Action Fraud, the UK’s national reporting centre for fraud.

Action Fraud can get the National Fraud Intelligence Bureau to investigate scams. They’ll also give you a crime reference number, which can be helpful if you need to tell your bank you’ve been scammed. You can report a scam to Action Fraud at actionfraud.police.uk or call 0300 123 2040

If you receive a scam email, you should forward it to [email protected]. It will go to the National Cyber Security Centre and might stop other people being scammed.

Online scam adverts should be reported to the Advertising Standards Authority. You may also be able to report an advert directly to the platform hosting it e.g. Google, Facebook and Instagram.

Customer service phoneline

Money Wellness blogs

Illustration of scale with coins on one side and grocery items on the other to illustrate inflation
cost of living

19 Jun 2024

Inflation drops to target for the first time in three years

Inflation has fallen to 2%, reaching the Bank of England’s target for the first time in three years.

Two kids playing football
cost of living

14 Jun 2024

Supporting kids’ sporting dreams is a nightmare for hard-up families

Ahead of an exciting summer of sport, we’ve been investigating how financial hardship affects kids’ sporting ambitions.

Colourful illustration of people filling up car with petrol
cost of living

12 Jun 2024

Cost-of-driving crisis could force millions to sell their cars

Rising car expenses are taking a toll on UK drivers, with many saying they will have to sell their cars to stay afloat.

A daughter comforts her mum who has money worries
cost of living

10 Jun 2024

Those with the least ‘hardest hit by tax and benefit changes since 2010’

As a new report finds the poorest households have been hit hardest by tax and benefit changes made since 2010, find out what help's available if you're struggling.

Woman being crushed by cost of living and bills with food, gas, household, and car bills closing in on her
cost of living

05 Jun 2024

“All I do is work to live”: full-time worker confronts PM in election debate

A woman told Rishi Sunak during the first general election debate that she’s finding it hard to “make ends meet”. Find out what support you can get if you’re being affected by the cost-of-living crisis.

Image of a sad looking piggy bank. Nearly half of Brits dip into savings to cover everyday costs
cost of living

05 Jun 2024

Nearly half of Brits dip into savings to cover everyday costs

Despite inflation falling and consumer confidence growing, households are still feeling the pinch