Before you trust that police call, read this

A dangerous phone scam is spreading across the UK that you should be aware of so you can protect yourself.

What does the scam look like?

You receive a phone call from someone claiming to be from the police. They tell you a parcel in your name has been seized as part of an investigation.

To make the story sound real, they give you a fake crime reference number. They may tell you that someone from your bank will contact you shortly.

Then you receive a second call, this time from someone pretending to be from your bank. They tell you your money is at risk and ask for access to your account so they can ‘protect’ it.

It’s all fake.

Police officers in Wiltshire have received reports from concerned residents, but experts warn this scam is happening nationwide.

Red flags you should look out for

If you get a call like this, look out for these warning signs:

• you’re told your bank account has been compromised and asked to move your money
• you’re told someone has been arrested with documents linked to you
• the phone number looks genuine, as scammers can spoof numbers to appear legitimate
• you’re kept on the line and discouraged from speaking to family, your bank, or the police
• you’re pressured to act quickly or threatened with arrest

What you should do if you receive a suspicious call

If someone claiming to be the police contacts you:

Hang up immediately

Don’t engage. Don’t share personal details. And do not transfer money.

Verify independently

If you’re worried, contact the organisation directly using a trusted number:

• use the official number on the organisation’s website
• use the number on the back of your bank card
• never use a number the caller gives you

Wait before calling back

If you’re using a landline, wait at least five minutes before making another call, as scammers can sometimes keep the line open.

Report it

Report the incident to Report Fraud or call 101 to speak to the police.

Remember

• the real police will never ask you to move money
• your bank will never ask for your full password or PIN
• if something feels wrong, trust your instincts

If in doubt, hang up. You're not being rude, you’re protecting yourself.